BRD Home Policies and FAQ

Order information, Product information, Shipping Information and Frequently Asked Questions (FAQ) Applicable to all Products

If you need help navigating our website, or have questions regarding ordering, delivery, etc., please refer to this information section first. If your question is not answered here, please email us at management@brdhome.com or call us toll free at (855)223-2933.

1.General Information

1.1 Hours of Operation

You can place your order directly through our website every day of the year.

Customer Service Representatives are available to answer your questions and place your order

Monday to Friday 9:30 a.m. to 4:30 p.m. Eastern Time. Call Toll Free at (855)223-2933.

Our website chat is open Monday to Friday 9:00 a.m. to 5:00 p.m. Eastern Time.

Other times, leave us a message and your call will be returned as soon as possible.

If you would like more information about us, please email us at support@brdhome.com.

1.2 Currency

All our prices are in U.S. dollars.

1.3 Sales Tax

We are required to charge sales tax on all orders shipped to addresses in Texas. No tax will be charged on orders shipped outside the state of Texas.

1.4 Payment Methods

BRDhome.com proudly accepts Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, Shop Pay and Cashier's Checks. We do not accept personal checks or money orders. Please note: orders placed with Cashier's Checks will not ship until the check is received and verified by your bank. This can take around 5 business days.

1.5 Purchase Orders

BRDhome.com accepts purchase orders from Governmental Agencies, Schools, Hospitals, Churches and Large Corporations. Please refer to our "Purchase Orders" page for more details.

2.Product Information

2.1 Clock Color Variations

The clock's color may vary slightly from the image(s) on the product pages, especially for clocks made from wood products. This is to be expected.

2.2 Tapestry Color and Size Variations

Our tapestries are woven from a cotton blend. Through the dying and weaving process, colors may vary slightly and be more muted compared to some of the artwork available on our products pages. Also, since these are woven products, the final sizing of the tapestry can vary by up to +\- 5% of the overall dimensions stated on the product page.

2.3 Tapestries - Care & Maintenance

Hanging Your Tapestry

Your tapestry has either a rod sleeve or loops sewn into the top of the tapestry for the hanging rod. Just slide the rod through the sleeve or the loops and place it on the hanging brackets provided with the rod. Some of our smaller tapestries do not come with hanging brackets. In this case, you'll need to purchase an adjustable curtain rod bracket at any local hardware or curtain store.

Removing Folds and Creases from Your Tapestry

When delivered, there may be a fold or crease in your tapestry. This can be removed by placing your tapestry image side down on an ironing board. Place a towel over the backing of the tapestry and gently iron the towel with the iron set on a medium temperature, with steam if available. Over time, your tapestry may curl some. Although many people consider this as adding to the look of the tapestry, you can remove the curling using the same method.

Cleaning Your Tapestry

Your jacquard woven tapestry can be cleaned once or twice a year using a vacuum with an upholstery attachment. Your tapestry is 100% cotton. To remove any stains, we recommend dry cleaning to maintain and protect the beauty of your tapestry. For spot cleaning, you might use a gentle fabric cleaner like Woolite. Always test first in a small area that won't be noticed.

Maintaining Your Tapestry

Your tapestry is a fine quality woven product that will last many years. Over time, any woven product may fade, which many feel adds to its beauty. To avoid this, simply avoid having your tapestry in direct sunlight for long periods of time. You may also dry clean your tapestry about every four years.

3.Shipping Information

3.1 Information related to smaller products that are shipped through LTL (less than truckload), a mixed trailer that contains freight from more than two shippers.

Examples of products covered in this section are wall clocks, table clocks, globes, tray tables, side tables, tapestries. 

Shipping Policy and Rates - U.S. and Puerto Rico 

We accept orders from, and ship to, all 50 U.S. states and Puerto Rico. Your order will be shipped via UPS or FedEx from one of our U.S. warehouses usually within one to three business days.

We DO NOT ship to P.O. Boxes or A.P.O. Boxes. Shipping rates are as follows:

  • Ground shipping to anywhere in the continental U.S. on any purchase of $100 or more- FREE

  • Ground shipping to Hawaii, Alaska & Puerto Rico - Standard Ground rates apply and are displayed during checkout. All charges are the responsibility of the buyer.

  • 2nd Day Air - Standard 2nd Day Air rates apply and are displayed during checkout. All charges are the responsibility of the buyer.

(More information below in the FAQ).

Shipping Policy and Rates - Canada 

We happily accept orders from Canada. Your order will be shipped via "UPS Standard to Canada" from one of our U.S. warehouses within one to three business days. Shipping rates apply and are displayed during checkout. All shipping charges are the responsibility of the buyer.

Canadian shipments will be subject to standard duties and taxes. These customs charges are determined at the border and are the responsibility of the receiving party. We DO NOT ship to P.O. Boxes or A.P.O. Boxes

3.2 Order information for products that are shipped through Truckload shipping, a shipping trailer that contains just your furniture.

Examples of products covered in this section are grandfather clocks, floor clocks, curio cabinets, wine cabinets, bookcases.

Shipping Policy and Rates - U.S. 

We accept orders from, and ship to, all 50 U.S. states. Your order will be shipped via common carrier (truck) from one of our U.S. warehouses within two to three business days. We DO NOT ship to P.O. Boxes or A.P.O. Boxes. Shipping rates are as follows:

  • Ground shipping to anywhere in the continental U.S. - FREE

  • Ground shipping to Hawaii and Alaska - We charge a nominal fee to ship to Hawaii and Alaska. Once you place an order, we'll call you with a shipping quote within 24 hours. You are under no obligation until you approve the shipping charge.

(More information below in the FAQ).

Shipping Policy and Rates – Canada 

We happily accept orders from Canada. Your order will be shipped via common carrier from one of our U.S. warehouses within two to three business days. Duties & taxes will be added to your order at checkout. These charges will appear as "shipping." Nothing additional will be payable upon delivery. Any questions? Give us a call at (855)223-2933. We DO NOT ship to P.O. Boxes or A.P.O. Boxes

3.3 Our Free White Glove Delivery Service

  • Our White Glove Delivery service is included FREE with your order. This is a $400 value.

  • The delivery team or us will contact you to set up a delivery time at a time of your convenience.

  • Your new grandfather clock, floor clock, curio cabinet, wine bar or bookcase will arrive by truck at the appointed date and time of your choosing.

  • Our expert movers will bring your piece of furniture into your home and place it according to your instructions.

  • Our movers will unbox your item so you can fully inspect it.

  • The delivery crew will remove all packing materials for you unless you tell them you want to keep them.

3.4 Our Free Setup Service

  • Our Setup service is included FREE with your mechanical clock order whether it is a grandfather clock or a floor clock. This is a $150 value.

  • The installer will finish unpacking the clock, install the weights and pendulum, balance the clock, wind the movement, make sure everything is functioning properly and give you a quick overview of what you should do on a regular basis to maintain the clock.

  • Please note this service does not apply to battery driven clocks since their setup is simple.

  • This service does not apply to other pieces of furniture like curio cabinets as they are delivered “ready-to-use”.

  • If your clock is a Howard Miller or Ridgeway, they will mail you a letter that includes the name and phone number of a local authorized set up person.

  • If your clock is made by Hermle, their delivery team will contact you to set up an appointment at a time of your convenience. Their crew will perform both services, delivery and setup.

4.Returns, cancellations, products in back-order status

4.1 Information related to smaller products that are shipped through LTL (less than truckload), a mixed trailer that contains freight from more than two shippers.

Examples of products covered in this section are wall clocks, table clocks, globes, tray tables, side tables, tapestries.

Return Policy

Our products are top quality name brand merchandise, but we understand that sometimes you just aren't happy with something you purchase. You can return any item for any reason for a full refund within 30 days of receipt, except for clocks with issues covered by the manufacturer's warranty. See the "Warranty Issues" section below.

  • You must first email us at: management@brdhome.com within 30 days of receipt of the clock for return authorization.

  • Shipping charges for the return are the responsibility of the customer.

  • Deliveries that are refused by the customer are considered returned by the customer. Shipping costs for returns are the responsibility of the customer and will be deducted from the customer's refund. A 10% restocking fee will also be assessed on all refused shipments.

  • Clocks over $500.00 have a restocking fee of 10% of the purchase price that will be deducted from the refund.

  • Returns must be in new condition, with ALL original materials and packing. Returns without all the original packaging are subject to a 10% restocking fee. Please note that returns that come back damaged WILL NOT be refunded. Please be careful to pack all items safely in the original packing.

  • Returns received without authorization beyond the 30-day window will not be refunded.

  • Expedited shipping charges are non-refundable.

  • Returns due to an incorrect or incomplete address will be credited minus the return shipping and a 10% restocking fee.

  • Returns determined to be in unsalable (not new) condition can be shipped back to you for a fee of $25.00 shipping and handling.

  • Gift Certificates are not refundable.

  • Please allow 20 business days after the receipt of your return for your refund to be processed and issued.

4.2 Order information for products that are shipped through Truckload shipping, a shipping trailer that contains just your furniture.

Examples of products covered in this section are grandfather clocks, floor clocks, curio cabinets, wine cabinets, bookcases.

Return Policy

  • We accept returns within 30 days of the date of delivery. There will be no refunds after 30 days.

  • Email us at management@brdhome.com or call us at (855)223-2933 for return instructions.

  • Shipping charges for the return are the responsibility of the customer. The shipping charge is generally around $400.00, but may vary depending on where you are located.

  • Deliveries that are refused by the customer are considered returned by the customer. Shipping costs for returns are the responsibility of the customer and will be deducted from the customer's refund. Restocking fees also apply to refused shipments.

  • We charge a 25% restocking fee, which will be deducted from the credit back.

  • Items must be returned unused and in their original packaging.

  • Clocks that have been set up are considered used and will not be accepted for return.

  • We do not do exchanges on grandfather clocks. Please confirm clock style and all features and options before completing your purchase.

  • Credit will be issued upon receipt and inspection of merchandise.

  • Gift Certificates are not refundable.

  • Please allow 20 business days after the receipt of your return for your refund to be processed and issued.

Cancellations

If you wish to cancel your order, please call or email us as soon as possible. Every effort will be made to accommodate the cancellation, providing your order has not been shipped or been processed/packaged for shipment. Please be aware that orders can sometimes ship very quickly, even quicker than the stated times on our site. In the event that your item has already shipped, you can either refuse the shipment when it arrives, or contact us for return instructions. Please note that the cost of shipping back of an item is the responsibility of the customer (see return policy above.)

Address Changes Enroute

If your item has shipped, but you need to change the address before it arrives, please call us and we will make every effort to get this done. Please note the carrier will charge a $20 fee to make this change. This charge will be applied to your credit card. In the case of a grandfather clock or a piece of furniture of similar size, the carrier could charge a few hundred dollars depending on the specific situation.

Backorders

We want you to receive your order as quickly as possible and we do our very best to keep an adequate on-going supply of inventory. However, many factors affect inventory levels which may unexpectedly cause a backorder situation. Here is how BRDhome.com handles backorders:

  • If an item you have ordered is on backorder, we'll send you an email to let you know the estimated arrival date. You can choose to wait for the item to become available or cancel your order.

  • Backorders remain active for 60 days. If the item you ordered is on backorder for more than 60 days, your order will be cancelled. Please check back with us at a later date to reorder the item.

  • Once your item comes back into stock, it will ship automatically.

  • If you have any questions regarding our backorder policy, or an existing order, please call our toll-free number or email us at management@brdhome.com.

Warranty Issues

All the products we offer are covered by one-, two- or three-year warranties, which are offered by the manufacturers. BRDhome.com does not handle warranty issues. If your purchase develops a warranty covered problem such as incorrect time or mechanism failure, you must contact the manufacturer directly. Defective products reported to us beyond the initial 30-day return period will be handled directly by the manufacturers.

See below for a list of manufacturers and their contact numbers.

Howard Miller and Ridgeway

(616) 748-2698

Hermle

(434) 946-7751

Bulova

(800) 228-5682

Timeworks

(800) 678-5486

Infinity Instruments

(888) 346-9544

Uttermost

(800) 678-5486

Rhythm

(770) 640-6311

Seiko

(800) 808-0338

Crestview Collection

(901) 547-1198

Replogle

(855) 264-7246/

(708) 593-3411

Evergreen

(800) 774-3837

Pure Country

(403) 795-0129

Manual Woodworkers

(800) 542-3139

 

Our Purchase Order Process:

BRDhome.com accepts purchase orders from Governmental Agencies, Schools, Hospitals, Churches and Large Corporations. To place an order using a purchase order, follow these simple steps:

1. Add items to your cart and checkout as normal.

2. Under the credit card section, select "Purchase Order" as your payment method. If available, enter your purchase order number and expiration date.

3. Continue and finish the checkout process. An email receipt will automatically be sent to you.

4. Send us a signed copy of your authorized purchase order form. All purchase orders will be held until we receive a signed copy.

You can either fax or email (as a pdf) the purchase order to us at:

Fax (855)223-2933
Email: management@brdhome.com

Terms and Conditions:

  • The smallest purchase order amount we can accept is $100.

  • All purchase orders need to include contact information for a person in your organization. This contact information must include a person's name, phone number, and organizational email address.

  • Payment terms are Net 30. We do not accept POs with terms longer than this.

  • All purchase orders are subject to approval. Credit references may be required.

  • Late payments on purchase orders are subject to a $25 late fee.

  • By submitting a purchase order to us, you agree to meet all the terms listed on this page. 

If you require a W9 to issue just let us know and we will gladly share it with you.

FAQ (Frequently Asked Questions)

How can you offer such low prices?

At BRDhome.com you take advantage of our direct relationship with the manufacturers of these products. We bring you their best products, and we ship those products directly to your door. This eliminates the retail store, and all those costly retail "overhead" markups.

How "up to date" are your products?

The products we sell are always the latest designs. We update our site with the latest products as they become available from the manufacturer. BRDhome.com strives to offer a very focused selection of the most attractive and most popular pieces.

All our grandfather clocks are brand new pieces and direct from the manufacturer. We never sell used or reconditioned grandfather clocks.

I saw the same item on another site. Is it the same?

If you have seen the exact same product on another website, it will be from the same manufacturer we use. We don't mind disclosing this because we believe we have some of the best pricing available. Why pay more for a product when you can buy the same piece cheaper at BRDhome.com?

Are your products original?

All our products have been designed and manufactured by specialized companies that own their respective designs. All our products are 100% original.

When should I expect delivery?

All our products leave the warehouse as soon as possible. Some as quick as one day, others might take as long as five days depending on volume at the warehouse. We make every effort to get your shipment out the door as quickly as possible. After the product leaves the warehouse, standard ground shipping times apply, which, depending on your location, and the volume being handled by the carrier, is usually from one to five business days.

What about expedited delivery?

2nd Day Air shipping is available to all 50 States and Puerto Rico for an additional shipping charge. All 2nd Day Air shipping charges are the responsibility of the buyer. If placing a multiple product order, please be aware that, since each product may be individually boxed, each product ordered may incur its own shipping charge. Please bear in mind that it will take one to five business days for us to ship the products from our warehouse. Please email us at service@simplyclocks.com with questions about shipping options.

Expedited delivery is not available for grandfather clocks, floor clocks, curio cabinets, wine bars, cabinets, and other pieces of furniture of similar dimensions.

How long will it take for my grandfather clock or floor clock to be shipped and delivered?

This information also applies to other pieces of furniture with similar dimensions like curio cabinets, wine bars, and bookcases.

Once an order is placed, your piece of furniture will be shipped within 1-3 business days. With all big pieces of furniture, the manufacturer or the trucking company will call you to schedule inside delivery - they will not just show up at your door. This special level of service is known as “white glove delivery” and is FREE to you when you purchase a grandfather clock, floor clock, curio cabinet, wine bar or bookcase. When the delivery team arrives to deliver your purchase, instruct them where you want it placed and they will put it in that location. They will also remove the outer carton so you can inspect for any damages. If you find any damages, please contact us immediately.

Hermle ships their clocks in as little as one day. It may take around five to seven business days for the truck to reach your location. Hermle’s delivery crew will contact you by telephone to coordinate a convenient delivery date and time. 

Howard Miller/Ridgeway ships their furniture in one to three business days. It may take around seven days for the truck to arrive to your local area. We will contact you in two to three business days with information about the delivery company. Please contact the delivery company as soon as you can to set up a convenient delivery day and time. 

What about setting up my grandfather clock or floor clock?

All mechanical grandfather clocks and floor clocks include FREE in-home setup. Please note this service does not apply to battery driven clocks since setup is very simple.

The installer will finish unpacking the clock, install the weights and pendulum, balance the clock, wind the movement, make sure everything is functioning properly and give you a quick overview of what you should do on a regular basis to maintain the clock.

If your clock is made by Hermle, the same crew which took care of the delivery will take care of the setup. Hermle’s shipping and delivery crew will contact you when the clock ships to set up a convenient time for you. Hermle’s clocks usually ship in 1-3 business days.

If your clock is a Howard Miller or Ridgeway, they will mail you a letter that includes the name and phone number of a local authorized set up person. Once the clock arrives, you simply call the installer to schedule him for the set up at a time of your convenience.

What if I need a warranty service?

All our suppliers hold to the strictest standards of quality control. If by chance you receive a product which is defective, please contact us immediately so we can arrange a replacement or a warranty service. If your product is damaged in shipping, the issue can quickly be resolved by notifying UPS. If you ever have questions not answered by UPS, please contact us at management@brdhome.com or call us at (855)223-2933 Our manufacturers offer one-year warranty or multiple-year warranty.

Regarding grandfather clocks or floor clocks, once your clock has been delivered and set up, if it develops any problems, just contact your manufacturer for service. The service numbers for our manufacturers are:

Howard Miller/Ridgeway (616) 748-2698

Hermle Clock Company (434) 946-7751

If by chance you receive a grandfather clock or floor clock which is defective, please contact us at management@brdhome.com or call us at (855)223-2933 immediately so we can arrange a replacement.

If your piece of furniture is damaged in shipping, the issue can quickly be resolved by notifying us. Contact us at management@brdhome.com or call us at (855)223-2933.